Welcome to CCX Outsourcing
Exceptional Customer Contact, Scalable Solutions, Unbeatable Value
At CCX Outsourcing, we specialise in providing high-quality, flexible customer contact solutions to businesses across the UK and beyond.
Trusted Expertise
With over 40 years of combined industry experience, CCX Outsourcing leverage the power of South Africa’s highly skilled workforce to deliver cost-effective, scalable services that enhance your customer contact experience without compromising on quality.
As businesses face rising costs and increased pressure from the upcoming changes in the UK’s National Minimum Wage, outsourcing to South Africa offers a strategic advantage. This solution enables companies to maintain service quality while reducing operational costs, ensuring they remain competitive in a challenging economic environment.
Our Core Services
Diverse services, tailored to your business.
Outbound & Inbound Contact
Expert provider of Inbound Customer Service and Outbound Sales and Lead Gen Solutions.
Call Handling & Customer Service
From general enquiries to complex customer service issues, we ensure every interaction is professional and efficient.
Effective Call Routing
We streamline your communication processes, ensuring customers reach the right team members quickly.
Enquiry Management
Efficient customer inquiry process provides tracking and timely resolution for enhanced customer satisfaction.
Seasonal Demand Support
Flexible demand solutions handle increases in demand during busy seasons, ensuring no customer is left waiting.
Scalable Solutions for Rapid Growth
Scalable services that grow with your business, helping you adapt to new challenges and opportunities.
Why Choose CCX Outsourcing?
What sets us apart is our combination of deep industry experience and a lean operational model that enables us to offer unbeatable value. We focus on efficiency, eliminating the need for excessive overheads that drive up costs in traditional contact centres. This streamlined approach allows us to provide cost-effective, high-quality solutions to businesses of all sizes.
With a proven track record and a commitment to customer satisfaction, CCX Outsourcing is your trusted partner in delivering exceptional customer contact support. We help businesses meet their customer contact goals whilst keeping costs low and quality and performance high.
Our Mission
To provide businesses with exceptional customer contact outsourcing solutions.
Our Vision
To become the go-to outsourcing partner for businesses looking for flexible, high-quality customer contact solutions
Who We Work With
Diverse services, tailored to your business.
SMEs
- E-commerce, Travel, Retail, Healthcare, Technology
SMEs often face limitations in running in-house contact centres but require professional customer support to scale operations and compete effectively. Our tailored solutions offer SMEs access to expert support without the financial burden of maintaining a full in-house team.
Large Corporations
- Telecommunications, Utilities
Large corporations require scalability, multilingual capabilities, and expertise to handle high call volumes or complex customer inquiries. Our contact centre solutions are designed to support high-demand environments while maintaining quality and efficiency.
Tech Startups
- SaaS, Fintech, App-based Platforms
As tech startups experience rapid growth, managing customer support can become a challenge. Our cost-effective and flexible solutions allow startups to scale their customer service capabilities while keeping budgets under control.
Global Businesses
- Multinationals in Europe, North America, and Asia-Pacific
With South Africa’s strategic time zone (GMT+2) and multilingual capabilities, we offer seamless customer support that aligns with global business hours, ensuring exceptional service for your international customers.
Businesses with Seasonal Peaks
- Retail, Travel, Events Management
Businesses that experience seasonal fluctuations in demand can benefit from our flexible, scalable solutions, providing additional support during peak periods without the need for permanent staffing increases.
Contact us to discuss your needs
How CCX Solve Your Business Pain Points
We will work tirelessly to help you overcome business hurdles. Click a pain point to find our solution.
Cost Management
Rising operational costs make in-house contact centres unsustainable.
Our South African call centres provide substantial savings due to lower labour costs and favourable exchange rates, allowing you to reduce expenses without sacrificing service quality.
Skilled Workforce
Difficulty finding skilled, customer-focused staff locally.
South Africa boasts a well-educated, English-speaking workforce with a strong focus on customer service, ensuring your customers receive top-tier support.
Service Quality
Ensuring consistent, high-quality customer service.
Our call centres prioritise quality assurance, with ongoing training and a commitment to meeting international standards.
Scalability
Managing fluctuating customer demands during peak seasons or periods of growth.
We offer flexible staffing models, enabling you to easily scale your customer support up or down based on your needs.
Technology Integration
Lack of resources for advanced technology and multichannel support.
We integrate cutting-edge technology, including AI-driven chatbots, CRM tools, and omnichannel platforms to provide seamless customer interactions across all touchpoints.
Customer Retention
Poor customer service leading to churn.
Our expert teams focus on creating positive, engaging experiences that drive satisfaction and improve retention rates.
Language & Cultural Barriers
Offshore providers struggle with cultural alignment and communication.
South African agents are culturally aligned with Western markets and speak neutral English, with many offering additional language skills, including French, German, and Dutch.
Time Zone Challenges
Misalignment with customer availability due to geographical differences.
Our time zone (GMT+2) aligns closely with the UK and Europe, offering near-real-time customer support.
Compliance & Risk Management
Navigating complex global compliance requirements, such as GDPR.
We adhere to international data protection standards, ensuring that your business remains compliant with regulations like GDPR.
Exceptional Customer Contact.
Scalable Solutions.
Unbeatable Value.
Drive your businesses growth with exceptional customer contact outsourcing solutions.